Our Christmas extended return policy means all gifts purchased between November 22nd and December 24th can be returned or exchanged up until or by January 7th. This means you must have created a help ticket requesting a return by January 7th. After January 7th all sales are final. We will not accept any Christmas returns or exchanges on purchases made between November 22nd and December 24th after January 7th. Returns requests will not begin to be processed until after January 12th when we re-open. PLEASE ALLOW EXTRA PROCESSING TIME FOR RETURNS AND EXCHANGES DURING ALL HOLIDAY SEASONS.