How to Return or Exchange... We are delighted to exchange your purchase or refund. All RA request (Return Authorization) are made in writing by emailing [email protected] An RA number must be requested with 14 days from the date of purchase. Thereafter, all sales are final. Normal processing time is approximately one week from receipt.
Shipping Charges and Gift Wrap Fees are non refundable.
Simply repack the item in its original packaging with a copy of the packing slip and contact customer service at http://theirishjewelrycompany.zendesk.com or email at [email protected]. A customer service representative will respond to your request within 24- 48 hours via email and they will give you a return authorization number or RA number. Note that during the holidays this process will require extra processing time. When we receive the product back a credit or exchange depending on the situation will be made.
All returns must be received by The Irish Jewelry Company within 10 days from the issuing date of the RA number or they may not be accepted.
For your own protection when returning product we advise that you return your purchase to us via an insured courier such as USPS Parcel Post. Visit www.USPS.com to print your mailing label and to request free carrier pick up. Please retain a copy of your original receipt for your records. The Irish Jewelry Company will not be held responsible for any items damaged or lost in transit. Any return package received unsealed, opened or damage will not be accepted and returned to sender. The customer assumes responsibility for insuring the return shipment and filing the claim for lost or damaged returns. Shipping and packaging costs are non refundable.
**The Irish Jewelry Company cannot be held responsible for unforeseen circumstances such as a direct result of disasters and or weather conditions that prevent us or UPS from shipping orders as scheduled.**