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Damages and Defects

Orders received damaged or incorrect will be exchanged for the same item only. Please email report to Customer Care via email within 5 days of delivery. Claims for defective items must be made within 30 days upon receipt of goods. Normal wear and accidental damage is not considered a defect. Sterling Silver is a soft metal. This means silver rings commonly become bent or misshapen. Even day-to-day wear can do this, since the heat of the hand is sufficient to soften the silver further. This is not considered a defect in quality. Our quality control is very strict. Items are not shipped tarnished unless the item description states that the item has an antique or patina finish. Items that tarnish during wear are not considered damaged or defective. 

4 Comments

  • Avatar
    Pamela Obert

    I need to make a return this seems very difficult.  

  • Avatar
    Gallagher, Dorothy

    The bracelets appeared intact until my boys wore them for the first time.

    How do I go about getting replacements.

     

  • Avatar
    RICHARD CLEARY

    The prongs that should hold the center stone are very high (and I believe will be prone to catching on clothing, etc) and the center stone appears very low in the setting.  The top of the ring does not look like the ring setting on the one I saw on your web site.  I would like to have this ring replaced with one that does not have these defects.  Thank you for your anticipated cooperation.

  • Avatar
    DAVID GERSEN

    Why has no one contacted me???

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