Orders received damaged or incorrect will be exchanged for the same item only. Please email report to Customer Care via email within 5 days of delivery. Claims for defective items must be made within 30 days upon receipt of goods. Normal wear and accidental damage is not considered a defect. Sterling Silver is a soft metal. This means silver rings commonly become bent or misshapen. Even day-to-day wear can do this, since the heat of the hand is sufficient to soften the silver further. This is not considered a defect in quality. Our quality control is very strict. Items are not shipped tarnished unless the item description states that the item has an antique or patina finish. Items that tarnish during wear are not considered damaged or defective.