Customers often contact us asking for Help, their order was delivered but their package was stolen. Often when a package is shown to be delivered but has not arrived chances are it was stolen.
Stolen Packages:
Please note we cannot be held responsible for packages stolen after delivery. If your package was successfully delivered and then stolen from your porch, you have a couple of options. For USPS deliveries (Flat Rate), you can file a mail theft complaint with the U.S. Postal Inspection Service. USPS will start your claims process. ... Reach out to your local police department to notify them of the theft. For UPS deliveries (Ground Shipping, UPS 3 Day, 2 Day or Next Day only) we can attempt to file a claim however reimbursement is not guaranteed.
Steps to prevent package theft:
If you have yet to order your gifts, take some extra steps to ensure they are delivered safely:
- Have your packages delivered elsewhere. If it's allowed, have them sent to your office, or to a neighbor you trust who will be home during delivery.
- Work with the shipping carriers. Specify exactly where to leave packages, schedule a delivery window or day, or have packages held at the facility. These options must be set up through USPS or UPS.
- Consider a private mailbox. USPS, UPS and other shipping companies offer these options.
- Track your package daily for movement and delivery. All tracking numbers are email to the email login used to place your order.
Here are the steps to take if your package is stolen:
- Search everywhere. Look behind and under objects, check with neighbors, your apartment office, and previous addresses for your package.
- Locate the tracking number. Pull up the tracking details and ensure the package was indeed delivered, and where the package was left.
- Contact customer service immediately. Reach out to the online retailer and file a report or claim.
- Contact the shipping carrier. They can also work with the retailer directly on the matter.
- File a police report. Call the non-emergency line and give as many details as possible, including photos and video if you have a security camera.
Thank you for shopping for Irish Jewelry at The Irish Jewelry Company
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