
Express delivery orders are not considered late unless the shipper declares it as such.
Orders that delivery was attempted but unsuccessful are not considered late. Unforeseen weather delays also are nonrefundable.
All orders ship the following "business day" unless otherwise specified. A business day is any day that the courier company operates for the chosen shipping method.
The first day the order ships DO NOT count as a business day. One business day is the next day's service.
A business day is any day that the courier company operates for the chosen shipping method. (This excludes holidays.) The first day the order ships DO NOT count as a business day. One business day is the next day's service.
- FedEx, UPS ground, and express are open Monday to Friday. Saturday is only considered a business day when priority Saturday service is chosen. Otherwise, Saturday is not counted when calculating business days.
- USPS typically delivers shipments Monday to Saturday, so Saturday can be considered a business day.
- Canada Post delivers parcels Monday to Frid
Here are some examples:
If an order is "shipped" Monday with UPS, FedEx, or Canada Post:
- 1 Business Day: delivered on Tuesday
- 2 Business Days: delivered on Wednesday
- 3 Business Days: delivered on Thursday
- 4 Business Days: delivered on Friday
- 5 Business Days: delivered the following Monday (Since Saturday and Sunday are not business days).
Estimated Shipping Time...
- FREE Standard Shipping orders are shipped via USPS. Free stand shipping can take 6-10 business days to arrive.
- UPS Express Shipping Schedule: Eastern Standard Time (Excluding Holidays and Exceptions otherwise noted) Saturday and Sunday are NOT considered business days.
Weekend Orders: All orders placed after 9 a.m. on Friday or any time on Saturday or Sunday will be processed and shipped on Monday. There is NO Saturday or Sunday delivery.
All orders must be placed by 9 a.m. (EST), Monday through Friday to be sent out that day unless otherwise stated.
UPS Service Alerts
Severe weather, natural disasters, and other conditions beyond our control can occasionally delay or disrupt our UPS services. If there is an active service disruption, it will appear below. A gold alert ribbon will also appear at the top of all ups.com pages. https://www.ups.com/us/en/service-alerts.page
I've been tracking my package, but it doesn't seem to be moving. Why?
Your package is still within the UPS network and, unless otherwise noted, should be delivered on the scheduled delivery date. Shipment movement information is captured each time a tracking label is scanned in the UPS delivery system. There may be several days between scans if the shipment is going cross-country or moving between countries or territories.
Common scans include the following:
- Arrival Scan: The shipment has arrived at a UPS facility.
- Delivered: The shipment has reached its destination, and the date and time of delivery have been recorded. In the U.S. and Canada, residential deliveries that do not require a signature may be left in a safe place, out of sight, and out of the weather. This could include the front porch, side door, back porch, or garage area. If you have instructed the driver to leave the shipment with a neighbor or leasing office, the driver will leave a UPS InfoNotice® at the delivery address.
- Departure Scan: The shipment has departed a UPS facility and is on its way to the next UPS facility. The shipment is moving; however, there may be several days between scans if the shipment is going cross-country or moving between countries or territories.
- Destination Scan: The shipment has arrived at the local UPS facility responsible for final delivery.
- Exception: Action Required: The shipment is currently within the UPS network; however, more information regarding the delivery address is needed. The sender must provide the correct shipping address information to UPS.
- Export Scan: The shipment has cleared export procedures in the origin country.
- Given to Post Office for Delivery: At the request of the sender, UPS has given the package to the U.S. Postal Service to make the final delivery. This contractual service may require an additional one to two days for delivery.
- Import Scan: The shipment has cleared import procedures in the receiving country.
- Order Processed: On its Way to UPS: The shipment has been processed by the sender. Once the shipment is within the UPS network, an expected delivery date will be made available.
- Shipment Ready for UPS: UPS has received the electronic transmission of the shipment details and billing information for this shipment from the sender. Once the shipment is moving within the UPS network, the tracking status will be updated.
- Origin Scan: UPS has received the shipment.
- On Vehicle for Delivery: The shipment has reached the local UPS facility responsible for delivery and has been dispatched to a UPS driver. Other than time-definite air deliveries, shipments are generally delivered anytime between the hours of 9:00 am and 7:00 pm (and sometimes later) to residences, and by close of business for commercial addresses. UPS cannot schedule a specific delivery time within that window. Up to three delivery attempts will be made, excluding weekends and holidays.
How do I contact UPS about a late delivery?
Please visit our Customer Help and Support Center or call 1-888-742-5877.
Comments
0 comments
Article is closed for comments.